Frequently Asked Questions

This applies only to all Branded Products, collectively referred to here as NITI sold products. Below are the link ,click to get more information on the support system.
 
Question 1: What do the validity of the warranty means?“

NITI sell products which are supported with warranty appropriate to the brand warranty terms and type of product being purchased. This means that the length of the warranty offered will differ by product.
Generally speaking, most NITI warranties are either one year or three years in length. However, the nature of the warranty provided within that period will also vary by product.
If you want to know the status of an individual product, warranty entitlement, contact the NITI support center for more information. Please note that you will need your product NITI serial number and proof of purchase.

Question 2: Does the product purchase from NITI cover global warranty?

Most products sold are provided with regional Warranty cover. NITI can provide warranty service on your product in any country where we have a service center.
Warranty provided will be delivered according to the NITI warranty offering in the country of use.
In some countries, warranty service delivery on some types of products may only be possible subject to an additional charge.
If your product is excluded from Global Warranty coverage, you can either:
Return the product to the country of purchase for warranty repair, or Contact NITI Service Center or respective brand authorized Service Provider to arrange a chargeable repair.

Question 3: How can I get the warranty repair arranged?

NITI provide direct services for products sold by our Customer Support and Repair Center.
To locate your nearest Service Provider, please contact nearest NITI branch or write to [email protected]
When calling for warranty service, you should ensure that you have your product serial number to hand and proof of purchase (Invoice Receipt)
The technician you contact will require details of the problem you are experiencing. You may also be asked to perform some simple activities to assist in the diagnosis process. Some problems may be resolved by telephone or by email.
 
Question 4: Do I need to keep my sales invoice?

NITI warranty begins from the date you purchased the product along with serial number of your product.
We have in our system your purchase record, but to verify your main proof of purchase we would need your original invoice receipt with item serial number in most cases.
Hence we strongly advise that you should always retain your product receipt in case there is any query over warranty cover. Your receipt should include the serial number of the product to which it applies.
 
Question 5: Why should I back up my software?

Sometime your product, might unlikely, suffer from a hard drive failure, any software on the drive will be lost. Hence we recommend that customer should take regular backups from their hard drives to protect their investment in software and personal data.
Most products have the backup and recovery tools, which can be used to restore your original data and software back on to your hard drive.
We are not responsible for any damage to or loss of data or application, hence its Responsibility rest with the owner of the product.
We advise to read the manual of the product or visit online support and product handling information of the brand product website, to be able to understand the product maintenance information.
 
Question 6: What is the warranty coverage for options that I buy for my NITI product?

Generally, NITI options are supplied with a one year parts only warranty. However, most options will assume the remainder of the warranty cover afforded to the system in which they are installed.
Please note that you will need your product NITI serial number.
 
Question 7: Who do I contact if I require a repair but my machine is out of warranty?

NITI service center are able to offer a chargeable ‘out of warranty’ repair service.
For out of warranty repairs please use one of the number listed on the NITI contact page to identify your nearest Service Provider.
 
Question 8: I have purchased a machine from a friend or reseller, is the warranty still valid?

NITI  warranty services extend beyond the original purchaser to anyone who subsequently purchases the Hardware Product only if the original sales receipt can be provided.
If you want to know the status of an individual product warranty entitlement, contact our service center or write to [email protected]. Please note that you will need your product serial number.
 
Question 9: Is warranty transferable between countries?

Warranty provided will be delivered according to the NITI warranty policy offering in the country of use.
 
Question 10: How can I extend my warranty?

We offer a number of different service products to enhance or extend the service provided by the normal product warranty. These service products are known as Care Packs. If you would like to speak to someone about Care Packs, please contact NITI sales office in your country.
Besides we also offer maintenance contracts which can be designed to address your business demands.
 
Question 11: How can I find the Terms and Conditions and service policy for Warranty?

Your products detailed warranty information is available on the website. Alternatively you can check with NITI Sales representatives.
 
Question 12: Is my software covered by NITI Warranty?

Hardware product warranty does not cover support on operating systems or applications.
Warranty replacement of defective media is provided, and our service center will provide technical support to assist users with the installation of supplied software.
NITI warranty does not cover software usage support.
 
Question 13: What is the service center contact time for availing the warranty service?

NITI warranty service is provided during normal business hours – 9:00am to 5:00pm, Monday to Friday (excluding Public Holidays).
To contact NITI Customer Services for warranty service, please contact via email or call the nearest NITI office in your country.

Question 14: What information must I provide when calling for warranty service?

When calling NITI service center, you should ensure that you have the following information available with you. Product serial number and Proof of purchase (invoice receipt).
 
Question 15: How can I expect the fault to be fixed?

Answer: – Resolution of problems with your computer equipment may be achieved in a number of ways:
Advice provided by over the telephone may be adequate to resolve the problem you are experiencing.
You may be referred to an online (internet) resource to download a piece of software that will resolve the problem you are experiencing. Your computer may need to be repaired. Depending upon the warranty applicable to your product, you may return the product for repair or have the unit exchanged.
Several brand that NITI supplies have their own online resources from where you can download information and utilities for your computer.
In the unlikely event that your product should suffer from a hard drive failure, any software on the drive will be lost. NITI recommends that customer take regular backups from their hard drives to protect their investment in software and personal data.
 
Question 16: Will my warranty be affected if I install an upgrade/option in my product?

NITI warranty extends only if the product is not tampered or open other than NITI service center. If you install a non-standard option into our supplied product and this option then fails, you must contact the supplier for warranty cover on that item.
The warranty on your NITI  product will not be affected by the installation of a software upgrade/option unless your NITI  product is damaged as a result of installation and/or operation of a third party option, such damage will not be covered by NITI  warranty.
 
Question 17: Can I extend my warranty period past the standard warranty expiry time?

Yes, you can, please contact NITI sales/service professional, to check the offer and alternatives for covering the warranty beyond the expiry of the normal warranty.
 
Question 18: How can I know if my Machine is still under Warranty?

To verify the status of your product’s warranty please contact our service center by phone or email. Contact details available on the contact page under corporate communication.
Please note that you will need your product NITI serial number.
 
Question 19: I would like to get technical support on phone or email, how can I achieve this?

Warranty service and technical support can be provided either directly by our Customer Services available in the country we are present.
The technician you contact will require details of the problem you are experiencing, including any error messages, indicator lights etc. You may also be asked to perform some simple activities to assist in the diagnosis process. Some problems may be resolved by telephone.
 
Question 20: Do you provide pick and drop service for products for services?

NITI have arrange an efficient third party courier services who provide ‘Pickup and Return’ service under warranty.
This service ensures that your unit is collected from and returned to you at a nominal charge. This service is available whether you contact NITI support center for warranty service.
This service was introduced as a result of NITI’s policy of continuous improvement based on the regular feedback from the customers, as all our products are provided with “return to bench” or ‘Carry in’ warranty  and that required customers to bear the cost of shipment. The Pickup and Return Service is available in the country where we have presence.
 
Question 21: My product has three years warranty, what does parts only warranty means for second and third year of warranty?

Answer: – Some products are provided with a three year warranty where the second and third years are covered by ‘Parts Only’ warranty.
This means that in the second and third years after purchase, NITI will provide free of charge replacement for a NITI part that becomes defective.
Labor and/or transport costs are not covered under Parts only warranty.
Parts only warranty is normally implemented by respective brand which we represent and service. You will normally be charged for the labor time involved.
 
Question 22: I want to upgrade my 3-year warranty to 5 year, how can it be done?

NITI can offer a selection of service products that provide service above and beyond the standard product warranty. To fine our more please speak to a NITI sales/service representative to discuss your needs, contact number listed on the NITI contact page.
 
Question 23: What is the standard response time for my system to be repaired under warranty?

NITI’s warranty services are offered with stipulated response times. This means that NITI will endeavor to attend to your system within the stated targeted response time.
NITI is unable to guarantee a response or fix times under standard warranty – if you require a guaranteed response or fix time please contact NITI Customer Services to discuss your requirements.
NITI supplied product warranties differ from brand to brand and its product models, so that we are able to provide the most competitive offering appropriate to the product.
 
Question 24: Why Can’t I have a standby Machine, while my one is being repair?

NITI warranty does not accommodate any standby or replacement machines as part of the standard warranty service. The complexities and costs of offering such a service would impact the pricing of the   product, yet the service may not be required by all customers.
NITI’s warranty service level is designed to provide the maximum and quickest resolution to your machine whilst leaving the maximum opportunity for you to customize services to protect your business needs.
NITI product warranties differ between brand and its product model, so that we are able to provide the quick service to the supplied products.
 
Question 25: What happen when a non-branded manufactured memory is not supported in your machines?

Any systems are able to use memory from third party suppliers that is of the same specification as that supplied by NITI. For full warranty cover and avoidance of doubt, NITI always recommends that you buy the memory from the NITI service center or sales office.
Like all upgrades and options, if a problem occurs with your system that is found to originate from the use of non-compatible option, you must contact the supplier of your option or upgrade for warranty service.
 
Question 26: Whom do I contact if I require a repair but my machine is out of warranty?

NITI   are able to offer a chargeable ‘out of warranty’ repair service. You need to contact repair and maintenance department of our customer support. Contact details are available on the website.
 
Question 27: How can I find the status of my systems given for repair?

NITI will endeavor to provide you proactively with information regarding the repair of your product under warranty. If you need to obtain an update on the status of your repair, you must contact the country support center.
 
Question 28: What kind of replacement parts do you use to fix my item?

Answer:   We don’t have any particular requirement for replacement parts, other than that they fully meet the original manufacturer’s specifications for functionality. That is, the replacement parts must make the unit function the same way it was when you purchased it. If we are unable to find the exact part we will replace it with a part of equal or higher functionality.
For example if you have a 160GB Hard Drive that goes out and we are unable to find one then we will replace it with a higher GB drive that has the same configuration such as ATA, SATA or Solid State.
The replacement part will fall under your standard warranty policy and will be covered for the duration of your warranty period.
 
Question 29:  Can I repair or modify my item by own?

Answer:  Our Support policies do not cover issues resulting from improper modifications to an item under warranty.  Typically, an improper modification is anything done to the product that isn’t suggested by the manufacturer in the owner’s manual.
In some instances our support center will allow one to make minor repairs on their item for the sake of expediency if the consumer is knowledgeable about their item and in cases such as this it will not void their warranty Plan.  A notation will be made in their Service job card on this that it was approved.
 
Question 30:  I did not get my purchase receipt?

Answer:  We sometime forget to get collect the original receipt, if this does happen , please call or email your account Manager who is servicing you for all your goods demand and make sure that you get the copy of the same.
If that does not happen, then please write email to [email protected], clearly mentioning the date of your purchase, branch from you did purchase and product purchase details?
 
Question 31:  I have a question about my technical support and product repair documentation

For questions about the NITI product repair and maintenance process, please contact technical support by email at [email protected] or by phone in your country. Contact detail is available on the corporate communication page.
We will be pleased to assist you.