Repair and Warranty Procedure -

Repair & Warranty

Introduction

We represent brand and do not manufacturer any product directly or indirectly. We aim to provide service and support to the product that we supplied under the product support policy condition guideline of the brand.

You can download the product support guideline from the brand manual or from the brand website.
Disclaimer: – NITI reserves all rights to change this document without prior notice.

Service Response Policy

We have in our system your purchase record, but to verify your main proof of purchase we would need your original invoice receipt with item serial number to accept the product for service.

Return or replacement Policy

We do not have any policy to take return of goods once sold or provide replacement.

DOA (DEAD ON ARRIVAL) PROCESS

Any product will be considered DOA if it fails within THE FIRST ONE MONTH after bar-coded delivery date. If the boards are purchased as spares, please test them very thoroughly when you receive them. Since we cannot control the storage conditions for the boards, NITI Distributor Ltd. will not consider them as DOA after one month. Please follow up regular RMA procedure.

Refunds Policy

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy ([including / excluding] the original delivery charges and [including / excluding] the costs of returning the product to us).

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

Exclusions

The following kinds of products may not be returned under this policy:

Without invoice RMA will not take the goods for repair in system by customer
No Sales person to bring in the RMA units , please ask customer to personally visit the RMA center and hand over the unit
Please ensure that customer carry and bring back the job card when they want the delivery of the goods
Goods once sold and come for repair will be considered for replacement only if it is received within 1 week from the date of invoice.
“Part only “warranty means only mechanical parts are considered for services , where labor charges to be borne by customer
Plastic parts, batteries, adaptors and charging cables are not covered under warranty.
RMA will Not responsible for the loss of data during repairs/warranty
Physical damaged hardware’s not covered under warranty
Broken seal – void warranty
Warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems
Unauthorized modification or misuse, not covered under warranty
Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the 1 product being replaced
Dead on Arrival (DOA) For hardware that is considered Dead On Arrival (DOA) within the first thirty (30) days
Return boards without RMA (Return Merchandise Authorization) number.
The expired warranty period.
Damage caused by misuse, neglect, accident, improper installation or unauthorized modification.
Damage caused by natural disaster, such as flood, lightning strike and earthquake.
Any additional reworking, updating or testing requested by customers.
Any removed, blemished or impaired warranty S/N stickers. “ Remark 1”